JCR (Leeds) LTD – Delivery & Returns Policy

Last updated: November 2025

At JCR (Leeds) LTD, we are committed to providing quality automotive parts and accessories with a clear, reliable, and transparent service.
Orders are fulfilled from our own stock, directly from manufacturers, or via authorised UK distributors.
This ensures fast access to genuine parts, reduced lead times, and complete confidence in every purchase.

When UK stock is available, our goal is to have your order delivered within 48 hours of confirmation.

Delivery Information

UK Delivery Only

We currently supply and deliver within the United Kingdom.
If you are based outside the UK and wish to purchase, please contact us for advice or alternative arrangements.

Dispatch & Fulfilment

• Orders are processed Monday to Friday, excluding public holidays.
• If the item is available in the UK supply chain, it will normally be dispatched within 48 hours of order confirmation.
• Depending on the product, fulfilment may occur from our own stock, directly from the manufacturer, or via an approved UK distributor to ensure the quickest turnaround.
• Tracking details are provided once your order has been dispatched.

This fulfilment structure allows us to maintain a wide range of products and efficient delivery without unnecessary delays.

Delivery Times

• Standard UK delivery is typically 1-3 working days after dispatch.
• All courier deliveries require a signature upon receipt.
• If a delay is expected, we will contact you promptly to offer alternative options.

Stock Availability

We work closely with UK suppliers and manufacturers to ensure genuine products and accurate availability.
As stock levels can fluctuate, please contact us to confirm lead times if your order is time sensitive.

Performance Parts Workshop Appointments

If you have booked a workshop appointment with JCR (Leeds) LTD for fitting parts purchased through us, we will:

• Notify you when your item has arrived or is ready for dispatch, and
• Confirm or reschedule your fitting date if needed to ensure availability.

This process helps to avoid any disruption or disappointment with scheduled bookings.

Ordering

You can place orders securely via:

• Our website
• Phone: 0113 260 9065
• Email: info@jcr-leeds.com

All transactions are processed by JCR (Leeds) LTD directly.
Even when an order is dispatched from a partner supplier, we remain responsible for every order placed with us.

Returns & Refunds

We want every customer to be fully satisfied with their purchase.
If you wish to return an item, you must complete our Returns Authorisation Form and obtain a Returns Authorisation Number (RAN) before sending any goods back.

Returns Authorisation Form

Before returning any products, you are required to complete the JCR (Leeds) LTD Returns Authorisation Form, available on our website or by request via email at info@jcr-leeds.com.

This form must be submitted and approved before any items are shipped back to us.
Once reviewed, our team will issue a Returns Authorisation Number (RAN) and confirm the correct return address.
Returns sent without both a completed form and valid RAN cannot be processed.

Return Eligibility

To qualify for return or exchange:

• Items must be unused, unfitted, unmodified, and in their original packaging.
• All fixings, fittings, and documentation must be included.
• Custom-made, special order, or non-stock items are non-returnable unless faulty.
• Returns Notice Numbers remain valid for one calendar month.
• Used or installed items are not eligible for refund.

Refund Conditions

If supplied correctly

• Within 14 days: Full refund of goods and outbound delivery cost (customer pays return postage).
• After 14–28 days: Returns may be accepted at our discretion with a 20% handling fee; shipping costs are non-refundable.
• After 28 days: Returns not accepted.

If supplied incorrectly or faulty

• Within 28 days: Full refund, including outbound and return delivery charges.
• Returned items are inspected before refund approval.
• If found not faulty, they will be returned at your expense.

Return Shipping

• For correctly supplied or unwanted items, the customer is responsible for return shipping.
• Use a tracked and insured courier.
• For incorrect or faulty goods, reasonable return postage will be reimbursed once verified.

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 working days of receipt and inspection, and confirmed by email.

Warranty & Aftercare

All items sold by JCR (Leeds) LTD are genuine products supplied through authorised UK distributors or directly from the manufacturer.
They carry the manufacturer’s standard warranty where applicable.
We handle all warranty queries and coordinate with suppliers to ensure fair and timely resolution.

Damaged or Missing Items

If your parcel arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and your order number.
We will investigate and resolve the issue as quickly as possible.

Summary of Key Terms

Scenario	Refund	Return Postage	Time Limit
Unwanted (supplied correctly)	Full refund + outbound delivery	Customer pays	14 days
After 14 days (up to 28)	80% refund (20% fee)	Customer pays	28 days
Faulty / incorrect item	Full refund + return postage	Reimbursed	28 days
Used / fitted item	Not eligible	—	—

 

Contact Us

Phone: 0113 260 9065
Email: info@jcr-leeds.com
Hours: Monday – Friday, 9am – 5pm

Legal Notes

• This policy complies with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
• JCR (Leeds) LTD reserves the right to amend this policy at any time.
• Refunds are subject to inspection and approval.
• This policy does not affect your statutory rights.

Why Choose JCR (Leeds) LTD

• Direct access to UK manufacturer and distributor stock
• Fast, transparent order fulfilment
• Warranty-safe and authentic performance parts
• Efficient returns system with clear authorisation
• UK-based sales and aftercare support

Download our Returns PDF, please include this in your return.